Set it once and avoid missed payments
If you want fewer things to track each month, Direct Bill Pay is a simple way to keep your DOC account current without writing checks or remembering due dates.
It is a recurring payment option that automatically transfers an authorized payment from your checking account, savings account, or credit card into your DOC account.
Direct Bill Pay applies to budget customers and customers receiving a monthly statement.
How Direct Bill Pay Works
For budget accounts
Your budget payment is processed on the 10th of every month for only the amount of your monthly payment.
For non-budget accounts
The balance shown on your statement is deducted on the 10th of the following month after you receive the statement. If the 10th falls on a federal holiday, the money is deducted on the next business day.
Important details
- This authorization remains in effect until you cancel it in writing or by calling your local DOC office.
- Cancellation requests must be submitted at least 15 days before your next billing date.
- You agree to notify DOC of changes to account information, including name and address changes, and any credit card or bank account updates.
- Failure to update information may result in a disruption of deliveries or service if the transaction is declined.
Direct Bill Pay Authorization Form
Complete the secure form below to authorize Direct Bill Pay. Your bank account and credit card details are transmitted directly to our secure payment processor.
Budget CAP Plan FAQs
Direct Bill Pay is an automatic recurring payment that transfers an authorized payment from your checking account, savings account, or credit card into your DOC account.
Payments are processed on the 10th of the month.
For budget accounts, the payment processed on the 10th is only the amount of your monthly budget payment.
For non-budget accounts, the balance shown on your statement is deducted on the 10th of the following month after you receive the statement.
The deduction happens on the next business day.
Yes. Direct Bill Pay can be set up using a credit card.
Yes. Direct Bill Pay can be set up using bank account information from checking or savings.
You can cancel in writing or by calling your local DOC office. Cancellation must take place no sooner than 15 days prior to the next billing date.
If a transaction is declined and the account information is not updated, it may result in a disruption of deliveries or service. DOC recommends keeping payment information current to avoid issues.
Report name and address changes and any bank account or credit card updates to avoid interruptions.
Direct Bill Pay is recurring and automatic. Paying online is typically a manual payment you initiate. Many customers choose Direct Bill Pay to avoid missed payments